To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

PursuitPro™' s battery lasts up to 5 hours of continuous play on a full charge. If play stops, the toy automatically enters standby mode to conserve energy.

Yes, PursuitPro™ is made with non-toxic, pet-safe materials, designed to withstand interactions with cats. It has been tested for safety during use and contains no harmful components.

 PursuitPro™ is designed for indoor use. It works on all domestic surfaces, such as tiles, wood, and low-pile carpets. It is not suitable for outdoor use, as it is not weather-resistant.

Cleaning is simple: just use a damp cloth to wipe off any dust or dirt. Avoid using harsh cleaners to protect the toy’s surface.

Sometimes, a cat may need time to adjust to a new toy. Try starting the game in slow mode for a gentler experience. If the issue persists, try moving the toy to a quieter area where your cat won't be distracted.

Yes, PursuitPro™ is also designed for elderly or mobility-impaired cats. The slow mode and pause feature make it suitable for slower or shyer cats. It’s a gentle yet stimulating toy that also helps maintain physical and mental health.

The charging time is 2 hours. When the battery is fully charged, PursuitPro™ is ready to provide up to 5 hours of continuous fun.

Yes, PursuitPro™ has different movement modes: fast, slow, and interactive. You can choose the mode best suited to your cat's behavior at any time.

Yes, PursuitPro™ is designed to accommodate cats of different sizes and breeds. The ball’s size is perfect for both smaller and larger cats. The only consideration is that your cat needs to be able to interact actively with the toy.

If PursuitPro™ doesn't activate, ensure the motion sensor is clean and the battery is fully charged. If the issue persists, try resetting the toy by turning it off and on again. If it still doesn't work, contact our customer support for assistance.

Your package includes PursuitPro™, a USB charging cable, and instructions.

Yes. We’ll send you a tracking number and shipping status updates (often by SMS if you enter your phone number correctly).

If you contact us immediately (before the order is handed to the carrier), we may be able to update it. Once the carrier has the package, changes may no longer be possible.

Yes, as long as it hasn’t shipped yet. If it’s already in transit, you can proceed with a return following our instructions.

If the product isn’t right for you, you can request a refund according to the terms in our policy (timeframes and conditions). We’ll guide you step by step.

After the return is approved, timing depends on your payment method and bank. Refunds are typically processed within a few business days.

It depends on the reason for the return (change of mind vs. defective item). Our policy explains the cases clearly, and we’ll assist based on your situation.

Contact us within 24 hours of delivery with photos of the outer box, the shipping label, and the contents. If confirmed, we’ll offer the fastest solution.

Message us with your order number and a photo of what you received. We’ll verify and resolve it quickly.

Sometimes tracking pauses for a few hours. If it doesn’t change for 24–48 hours, contact us with your order number and we’ll check with the carrier.

Yes. You can enter a different delivery address at checkout. If you’d like, you can also request that we don’t include any promotional materials.

Yes. If you need an invoice, provide the correct details (tax info) at checkout or contact us right after placing your order.

If you offer multi-cat bundles, mention them here (e.g., 2-pack / 3-pack deals). If available, we’ll make it clear on the product page and at checkout.

You can reach us by email/WhatsApp/contact form (depending on your support channels). Please include your order number for faster help.

This is where you clarify your fulfillment status: “In stock and shipping now” or “Limited availability.” It helps reduce purchase hesitation.

Yes. Some cats jump in immediately, others need 2–3 sessions. A short adjustment period is normal and doesn’t mean the product isn’t working.

After checkout, it may not always be possible to change payment methods. If you need to, contact us right away and we’ll suggest the simplest solution.